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06-21-2021 11:08 PM (Last edited 06-21-2021 11:24 PM ) in
جالاكسى A- Mark as New
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06-22-2021 09:36 AM in
جالاكسى AHello. I’m Samah, Samsung Moderator
we thank you very much for asking your question
Gallery app if you can't find the downloaded images in my gallery.
Android 11 on Google due to improved security policy
Storage is managed separately for each user
Since Dual Messenger operates on the basis of a multi-user service, dual messenger storage cannot be shared with other applications.
Therefore, photos downloaded while using dual messenger are not saved in the gallery.
To check the downloaded images please go to
DualApp < DCIM < My Files> Internal Storage
Messenger <
thank you
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06-22-2021 01:29 PM in
جالاكسى Aوشكل اي صوره لو حاولت افتحها من الواتس نفسه عن طريق View in gallery
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06-22-2021 02:02 PM in
جالاكسى Aبنعتذرلك جدا علي مشكلة اللي بتواجة حضرتك
نستاذنك بالتاكد من خلال الخطوات التالية
settings-apps-tab to the right menu of your apps-enable show system app-sec media storage-force stop-storage-clear data
ولو عند حضرتك أى استفسار أخر
موجودين تحت أمر حضرتك وفى خدمتك فى أى وقت
شكرا لحضرتك ولوقتك
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06-23-2021 02:21 AM in
جالاكسى A- Mark as New
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07-19-2021 07:01 PM in
جالاكسى A- Mark as New
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07-20-2021 09:39 AM in
جالاكسى AHello
Thank you very much for asking your question
and we hope you have a nice day
At the outset, I apologize to you very much for the problem you are facing
Android 11 on Google due to improved security policy
Storage is managed separately for each user
Since Dual Messenger operates on the basis of a multi-user service, dual messenger storage cannot be shared with other applications.
Therefore, photos downloaded while using dual messenger are not saved in the gallery.
To check the downloaded images please go to
DualApp < DCIM < My Files> Internal Storage
Messenger <In the event that the device is updated soon, we apologize to you
Settings-Apps-Right menu tab of your apps-Enable Show system apps-Secure media storage-Force stop storage-Clear data
We are at your service
Thanks