Hello. I’m Nada, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
In the event that the messages are intended for the phone, please follow the following steps
Make sure the SIM is working and try another SIM
If the problem persists, please follow the following steps, but please note that the data will be erased during this step
Click on settings - applications - the three dots at the top - show system applications - the name of the application - click on forced stop and the location of the storage and click on clear data and clear cache If the problem persists after this step Please factory reset the device. Settings → General management → Reset → Factory data reset → Reset → Erase all.
Before starting this step, please copy the phone data. It can be stored through the following link for the program Samsung smart switch http://www.samsung.com/eg/support/smartswitch/ If the problem persists, please go to the service center to have the device checked Please tell us your address so that we can clarify the nearest maintenance center to you, or we are honored to enter the following link to know the nearest maintenance center to you http://www.samsung.com/eg/support/servicelocation/
If you have any other question, can you explain it to us We are at your service always Thanks for your time
