Call recording

[NourBeh]

My phone can not record call?? Despite my friend's phone do (both a53) 

[Joo20004]

اتكلم عربي ياعم 😂

[mms911]

You bought your phone from a country that prohibits call recording that's why this feature is locked on your device.

[Speed01]

No, that isn't the case it's working fine

[mms911]

Working fine with yours not hers.

[Samsung Admin]

NourBeh

Hello. I’m Zahra, Samsung Moderator
Thank you for asking the question
We wish you a happy day

If the device is from Egypt, you can activate the call recording feature

Open the record, then press the three-dot sign, then press settings, then press call recording, then activate the feature

If there is no call recording, please factory reset the device. we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset → RESET → DELETE ALL.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

If the device is from outside Egypt, please go to the maintenance branch to check the software and clarify if it is available or not , You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one :

http://www.samsung.com/eg/support/servicelocation/

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time