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Android 10 issues on A70

(أُنشأ الموضوع في: 03-23-2020 02:35 AM)
Wals
Active Level 3
خيارات
جالاكسى A
Big issue after updatimg to Android 10 for my A70 device (SM-A705FN).

The promximity sensor stopped working, as a result : Auto rotation doesn't work anymore and phone position detection doesn't work: when on a call, when the phone is raised to ear level, screen stays on and doesn't auto screen off as it usually does.
15 التعليقات
AnesthetistHider95ab
Active Level 7
خيارات
جالاكسى A
either do format or go to a nearest maintenance centre
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Wals
Active Level 3
خيارات
جالاكسى A
did try that, and made sure the issue is only happening with Android 10 and not 9. There is no need to take it to any maintenance center right?
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Samsung_Expert
Moderator
Moderator
خيارات
جالاكسى A

Dear valued customer

we appreciate the chance to asisst you and we extremely apologize for the inconvenience that you are facing 

as a first step we recommend you to try to test your proximity sensor by dialing 

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0
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then kindly choose sensors if it did not work then unfortunately service is needed as we recommend you to refer to the nearest authorized service center in your country 

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Wals
Active Level 3
خيارات
جالاكسى A
Dear,

Thanks for this advice, I tried what you suggested but the promximity sensor is not even detected. As an extra troubleshooting measure, to ensure that the issue isn't hardware related, I restored the OS to Android 9 on this phone and to the surprise, the sensor worked normally. After that, I updated to Android 10 (using OTA), The same symptoms occured again and the sensor is not detected again !

I have been in touch with other users that are facing the same issue as mine after upgrading their A705FN to Android 10.

So the issue is purely related to the recent Android 10 update.

Regards
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قصي488
Active Level 1
خيارات
جالاكسى A

مرحبا لدي مشكله تحديث الجديد لهاتف  sm a70  ادى الا تلف الجهاز ولم يعد يعمل الشاحن وتشير البطاريه الا انها فارغة

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أحمدالعاني
Expert Level 1
خيارات
جالاكسى A
ما هو طراز هاتف؟ ورمز البرنامج للجهاز؟
وكيف قمت بتحديثه؟
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Wals
Active Level 3
خيارات
جالاكسى A
Model: SM-A705FN : طراز
Build Number: A705FNXXU5BTC2. : رمز البرنامج

I updated it using OTA (from the settings)
قمت بتحديثه من الضبط
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Samsung_Expert
Moderator
Moderator
خيارات
جالاكسى A

Dear valued customer

Thank you for contacting Samsung Levant support 

as we kindly need you to send us an error report with the logs attached in order to share it with the concerned department by going to Samsung members app > get help > send error report 

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Wals
Active Level 3
خيارات
جالاكسى A
when I go to "get help" in the Samsung members app, I don't find any "send error report" function or button
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