Original topic:

A71 mic issue

(Topic created on: 03-18-2023 08:10 PM)
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Moaaz-Mohammed
Active Level 2
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جالاكسى A
The mic sometimes doesn't work so I restart the device to make it work again then it works for a while and got the same issue again..
If anybody knows what to do to make it normal again ?
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Amira-elnagar
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جالاكسى A

Moaaz-Mohammed

Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

In regards to your query, kindly follow the below steps:
Phone dial > *#0283#
Select ‘RCV~’ and say ‘hello’ via main microphone. Check if it’s listened through receiver. 
Select ‘SPK~’ and say ‘hello’ via sub microphone. Check if it’s listened through speaker.
If there is no issue during the test, we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.

Ensure all user data is backed up using smart switch 
from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

جالاكسى A
Thank you for answering ,Amira
I will try that
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Amira-elnagar
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Moaaz-Mohammed

it's always our pleasure to help you ineeded🤩

BoodyAhmed
Active Level 4
جالاكسى A
اي النتيجة؟
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