Beginner Level 2
Hello, I have A71, I have updated the software with the latest one two days ago, the UI update. Since then, the screen is completely blue, nothing appears. Although everything else work fine, phone calls, sound, notifications...etc but all in blue screen, can't see anything. 

I have tried to restart the phone while the screen is blue and it worked, the device restarted, the screen showed the first introduction text "Samsung A71 Powered by Andorid..etc" it was fine in that, which means the screen is functioning...after that a blue screen appears and I can't see anything again. 


I think it's a problem in the new UI update, can we get any response from Samsung team?

21/OCTOBER/2020
5 التعليقات
Active Level 6
go to samsung service s
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Active Level 3
rest your phone the only way for now
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Active Level 6
go to settings n display n see screen mode
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Active Level 6
n choose what's benefit u
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Expert Level 5

 

Hell  I’m Samah, Samsung Moderator
we thank you for asking your question

we do really apologize for the problem that you face Please follow the following steps

I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to your PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.

Thank You

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