A50 Fingerprints

[MohamedĢamal]

Fingerprints cannot running I have any screen product but this never works well from first used this phone it was so bad until now . I advice people never used this phone or any phone have sensor on screen. Just find any solution .

[Amira-elnagar]

Hello. I’m Amira, Samsung Moderator

First of all, I feel sorry to hear that you have experienced the anomaly

we thank you for asking your question

 Based on your inquiry regarding to the issue 

Test the sensor by

# * #0  *

Use and update the sensor

In case of changing the screen color

Please make to the device factory reset

Settings - General Administration - Return - Factory data reset - Device reset - All clear

Before switching to this step, please copy the phone data

http://www.samsung.com/eg/support/smartswitch/

 If the screen color is not changed during the test and the issue still after rest

you can visit us in a nearest service center to help you to solve the issue

And you can know nearst  service center through the following link

http://www.samsung.com/eg/support/servicelocation/

we hope the issue will be solved ASAP

Thanks