Original topic:

A14 error

(Topic created on: 12-30-2023 11:32 PM)
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josetawk
Active Level 1
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جالاكسى A
After android 14 my A14 every three to 4 hours won't recognize my face nor take the correct pattern i've tried everything all setting reset and factory reset also i tried to reset the face id and the pattern and the problem remains then again i tried cleaning the lens while registring my face and do it in a bright area but same issue again and again so can samsung tell me why this is happening and how to fix because quite frankly i won't pay a penny to go and fix it at a samsung store because its not my fault
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aloush2023
Beginner Level 3
جالاكسى A
My samsung a 14 stopes suddunly i need to push the home button then open the lock to work again i am taking it to samsung i have a waranty
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Samsung_Expert
Moderator
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جالاكسى A

Hello dear

We deeply apologize for the inconvenience you are experiencing

kindly remove the face id and re add it and restart the mobile , you can also reset the settings after back them up

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