Original topic:

A10 sometimes works 4G sometimes not

(Topic created on: 08-16-2023 10:15 PM)
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OsamaN
Active Level 3
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جالاكسى A
A10 works 4G but sometimes not vodafone 
However it used to work 4G always? Today not
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Samsung Admin
Community Manager
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جالاكسى A

 

OsamaN

Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

Make sure that the device does not encountered any issue like dropped in any liquid or fall on solid floor

Change the network mode and see if that will make any difference through

settings – connections – networks – mobile network settings – network mode

Check if calls can be made after switching the phone off and on.

check the device with another SIM card

try the sim card in different Mobile phone to check whether the issue with the phone or the Sim card

if another SIM card works with the device kindly contact with the network provider in order to fully assist you

if the issue still exist we recommend that you perform a factory data reset to resolve this issue using the steps below:-

 

Launch the Settings app and tap General management → Reset → Factory data reset →

RESET → DELETE ALL.

 

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

If you’re still facing the same issue, kindly take the device to the service center to check on it.

you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/
If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

 

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