A problem with the phone speaker

[MariamKhalaf]

The phone speaker stoped working for no reason and whatever I do it doesn't work again 

[heid22]

وديه الضمان لو لسه ف الضمان

[Future2Day]

Test the speakers using this app "Samsung Members" thru the main interface - support - diagnostics - speaker

[الفاشل٣]

كنتي بتستخدمي برامج تعلية صوت الموبايل؟

[samsungmena]

MariamKhalaf

Hello. I’m  zahra, Samsung Moderator
Thank you for asking the question
We wish you a happy day

In regards to your query, kindly follow the below steps:

* # 0 * #  Phone dial >  

Tap ‘Speaker ’, check if there is a sound or not

if there is no issue during the test we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →

RESET → DELETE ALL

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

if you are still facing the same issue during the test kindly take the device to the service center to check on it

you can know the nearest service center from the below

https://www.samsung.com/eg/support/service-center/

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

[abdallh6993]

خلاص بامريم الثقافه نأحت عليكى ماتتكلمى عربى

[abdallh6993]

وعموما لو ليا فى الصمان وديه التوكيل

[samsungmena]

abdallh6993

Hello. I’m zahra, Samsung Moderator
Thank you for asking the question
We wish you a happy day

In regards to your query, kindly follow the below steps:

Phone dial > * # 0 * #

Tap ‘Speaker ’, check if there is a sound or not

if there is no issue during the test we recommend that you perform a factory data reset to resolve this issue using the steps below:

Launch the Settings app and tap General management → Reset → Factory data reset →

RESET → DELETE ALL.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

if you are still facing the same issue during the test kindly take the device to the service center to check on it.

You can know the nearest service center from the below link

https://www.samsung.com/eg/support/service-center/

If you have any other question, can you explain it to us
We are  at your service always