07-30-2022 01:55 AM in
07-30-2022 02:38 AM in
07-30-2022 02:38 AM (Last edited 07-30-2022 02:42 AM ) in
07-30-2022 12:23 PM in
07-30-2022 03:07 PM in
MariamKhalaf
Hello. I’m zahra, Samsung ModeratorThank you for asking the questionWe wish you a happy day
In regards to your query, kindly follow the below steps:
* # 0 * # Phone dial >
Tap ‘Speaker ’, check if there is a sound or not
if there is no issue during the test we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
if you are still facing the same issue during the test kindly take the device to the service center to check on it
you can know the nearest service center from the below
https://www.samsung.com/eg/support/service-center/
If you have any other question, can you explain it to usWe are at your service alwaysThanks for your time
07-30-2022 05:50 PM in
07-30-2022 06:22 PM in
abdallh6993
Phone dial > * # 0 * #
if there is no issue during the test we recommend that you perform a factory data reset to resolve this issue using the steps below:
RESET → DELETE ALL.
if you are still facing the same issue during the test kindly take the device to the service center to check on it.
You can know the nearest service center from the below link
If you have any other question, can you explain it to usWe are at your service always
