Original topic:

A 35

(Topic created on: 01-09-2025 09:57 PM)
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MSALAH07
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جالاكسى A
I have a problem with the sound on the A35 phone. The sound is often disconnected and does not work except I have a problem with the sound on the A35 phone. The sound is often disconnected and does not work until I restart the phone. Any suggestions to solve the problem, my friends? 
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SamsungModerator4
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جالاكسى A

Hello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

With your permission, if there is a problem with the device's sound, please follow the following steps

1- Make sure the network is covered

2- Is the problem with a specific network?

3- Is the problem in a specific place or all places?

4- Try another SIM card?

5- Does the sound cut off only during calls or songs or both?

6- Record the sound and play it back to find out the source of the problem

7- Check if the device has been exposed to water or fall

8- Try the microphone test #0283#*

To find out the nearest maintenance center for you through the following link:
https://www.samsung.com/eg/support/service-center/

Please copy the phone data. It can be stored through the following link for the Samsung smart switch program
http://www.samsung.com/eg/support/smartswitch/BR>
If the problem persists, we ask your permission to honor us at the nearest maintenance center so that the device can be examined and the problem solved for you
We ask your permission to activate maintenance mode before entering the device to the maintenance center
To protect your personal data
The function of maintenance mode is to protect your privacy while someone else is using your phone, as happens when you send it for repair
This feature prevents access to personal data on the device. In maintenance mode, your personal data, which includes photos, messages and accounts, cannot be accessed, and only pre-installed applications are available.
Activate maintenance mode as follows:
First, you will need to unlock your phone to turn off maintenance mode.
Second, go to Settings > Device Care > Maintenance Mode > Activate
If the device enters the maintenance center, a factory reset must not be performed to be able to better examine and solve the problem

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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