Original topic:

مشكلة في البصمة

(Topic created on: 04-03-2024 05:38 PM)
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KhaledMostafa
Beginner Level 2
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جالاكسى A
البصمة على الموبايل فجأة مش شغالة الموبايل a52s علامة البصمة نفسها معادتش بتظهر ادعلى الشاشة و بيكتبلى
the fingerprint sensor is not responding try again later

عملت ريستارت و عملت أبديت و شغلت الجهاز في الsafe mode و برده مافيش فايدة نهائي
لو حد عنده معلومة تفيد يا ريت يقول
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SamsungModerator4
Moderator
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جالاكسى A

Hello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

kindly follow the below steps 
Fingerprint registration error may occur when adjusting the screen mode due to low brightness in the fingerprint recognition area
You can try again after setting the screen mode to "Vivid" option in the display setting.
Settings > Display > Screen Mode > Change Set to “Vivid

1- Open the settings
2- screen
3- Activate touch sensitivity
4- Eliminate accidental touch
Then reboot the device and turn on a new fingerprint
Then do a fingerprint test for the device
1- Dial the code *#0*#
2- We choose the word sensor
3- We choose finger print
4- Click on the normal test
We let it scan. If the word “pass” appears to you, the problem remains

If you are still facing the same issue we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.
Ensure all user data is backed up using smart switch 
from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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