عموري 3mr

[abokhatab97]

Hi 

 My phone is Samsung A50

My  problem  is that I haven't received android upgrade from android 9 into android 10

What's wrong is happening? 

Can anyone tell me any  information about this. 

مشكلتي هي اني املك سامسونك فئة اي ٥٠ 

وجهازي لم يستلم تحديث للنظام حتى الان 

[حسين97531]

عادي

[Samsung_Expert]

Dear valued customer

Thank you for contacting Samsung Levant support 

may we know the following please :

1. from which country did you purchase your device 

2. in which country are you using it 

3. the IMEI number for your device as you can find it by going to settings > about phone 

[abokhatab97]

1 I bought my phone from Iraq
2 I also use my phone in Iraq
3 . 358356109686018

[Samsung_Expert]

unfortunately after we checked the IMEI number it showed that the device was originally purchased from KSA , as we kindly recommend you to check the following to update your device please

1. try to remove the sim card from your phone and search for available updates 

2. download Samsung smart switch on both your PC and smart phone and open the app on your PC to check if the update is available 

3. perform factory reset and try to update it again 

otherwise unfortunately we recommend you to contact Samsung support in KSA by following the below link please 

https://www.samsung.com/sa_en/support