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Active Level 1
Hello there
I have a galaxy note 9 SM-N960F/SD
And i live in Iraq

Why The version isn't come for my device yet ?

Thanks

سلام عليكم يا أصدقاء
لماذا ما وصل إصدار الجديد
UI 2.1
 لهاتفي نوت 9 
انا في اربيل_عيراق
6 التعليقات
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Moderator
Moderator

Dear valued customer

Thank you for contacting Samsung Levant support 

kindly share with us the IMEI number for your device as you can find it when you go to settings > about phone

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Active Level 1
hello sir
that is the both IMEL number

IMEI (slot 1)352455108729021

IMEI (slot 2)352456108729029
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Moderator
Moderator

can you share the serial number as well please 

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Active Level 1
my Serial number is RF8M3230TEM
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Active Level 1
👍
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Moderator
Moderator

After checking the IMEI number for your device it shows that your phone belongs to KSA

as we kindly recommend you to contact Samsung support in KSA by following the below link 

https://www.samsung.com/sa/support

 

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