Original topic:

note 20 ultra heat 🔥 and battery 🔋 drains

(Topic created on: 09-20-2020 02:13 PM)
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mora2020
Beginner Level 3
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جالاكسى نوت
The phone heat up with slightest use and reach max heat when you use camera 📷 or play games 🎮 🤔 😒 
And battery drains very much rapidly .. you have to charge it twice daily 
Shame on my 21000 egp investment 
Samsung must do some emergency software updates to solve the issue.
7 Comments
Ahmed-Mounir
Active Level 1
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As reviewed below your issue is common now, and Samsung have to fix it fast by urgent update.

Also my advice is to use dark mode and limit your functions like mobile data if you currently connected via WiFi, Bluetooth if there is no smart , etc..
Also keep applications not working on background. All this procedures will keep your battery 🔋 working more efficiently and avoid heat 🔥.

I'm sure that not the way to treat with a flag ship mobile but its a temporary way till software issues fixed.

GOOD STUFF 

Bold attractive design

Great camera system

S Pen is best-in-class

BAD STUFF 

Mediocre battery life

Inconsistent heat management

Palm edge rejection issues

Helmi1999
Beginner Level 4
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such a disappointment for my investment too and the display is way less vivid than the s20 series...the colors are faded as reported by many. if those issues don't get fixed soon then an selling this piece of junk
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Amira-elnagar
Moderator
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Hello. I’m Amira, Samsung Moderator
we thank you for asking your question

Based on your inquiry regarding for drain battery issue ,

I ask your permission to do some steps:

  1. Adjust the screen brightness
  2.  Whenever the network is weak, all that the phone is used to exert effort and make the network stronger, then it withdraws from the battery

3- Close the open applications

4- Make sure that there is no problem with the device’s battery or the power button

6- Use the device's original charger

They are at your command and at your service at any time

Thank you for your time

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karimgamaall
Active Level 1
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i do all this advices and all in vain the phone doesn't last too much and battery drain
الموبايل مبيكملش يوم
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Amira-elnagar
Moderator
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Kindly We ask you to supervise us in the maintenance branch

 to check the device and help you solve the existing problem

To find out the nearest maintenance center to you, I ask you to enter the following link

http://spr.ly/6178512tRx

We hope that the problem will be solved at your presence as soon as possible

They are at your command and at your service at any time

Thank you for your time

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Semsim
Beginner Level 3
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I have Note 20
the mobile is getting heated severely and I had to replace it with another one
the second is getting heated too
should I get my money back and forget about note 20
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Amira-elnagar
Moderator
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جالاكسى نوت

Hello. I’m Amira, Samsung Moderator.

First of all, I feel sorry to hear that you have experienced the anomaly
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding

Battery is drained rapidly and device is overheating
Samsung Daily application may cause the sudden battery drain and device’s overheating.
According to this, Samsung released an improved version to address issues of Samsung Daily application.
to the latest version(V4.2.02.01 or later) from Galaxy Store.
After updating, please restart your device.

Thanks for your time

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