note 10+spen work with touch and write note normal but not work in air action

[elesnawylawyer9900]

note 10+spen work with touch and write note normal but not work in air action

[elesnawylawyer9900]

What can I do

[Amira-elnagar]

Hello elesnawylawyer9900. I’m ِAmira, Samsung Moderator
we thank you very much for asking your question

I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

thank you

[elesnawylawyer9900]

I do this tips but not solve issue

[Amira-elnagar]

Hello elesnawylawyer9900. I’m ِAmira, Samsung Moderator
we really apologize for the issue you faced

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

Thank you

[elesnawylawyer9900]

Shoubra cairo

[Amira-elnagar]

Hello elesnawylawyer9900. I’m ِAmira, Samsung Moderator
we really apologize for the issue you faced

You can visit the nearest Samsung service center

and they will be able to help you

the nearest one from you

Shubra: 34 Shoubra Street, next to Dolly Cinema
Working hours are from 10 am to 8 pm and Friday is off

Thank you