Original topic:


(Topic created on: 09-18-2023 09:45 PM)
Beginner Level 2
جالاكسى نوت
my phone is switched off more than one on short time , take airplane mood and frozen why ?
that's mean what ? 
any one have any information about this error? 
Beginner Level 3
جالاكسى نوت
Your battery might be damaged and needs to be renewed.

I dont really know much about phones but I tried my best.
Samsung Admin
Community Manager
جالاكسى نوت

Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

I ask your permission regarding the problem that the device stops or shuts down. Please follow the following steps
- We make sure that the application was last downloaded or deleted
- We close all open applications on the screen
- If the device is standing, we can press volume down and power
To restart the device again
-If all the steps do not solve the problem, we can do a factory reset of the device

Usually a problem occurs with the device  that the device stops for a few moments. It is possible that this problem is temporary and it is possible to solve the problem by pressing the volume down and power buttons for 7 seconds. The device will be restarted again and the problem will be solved by force. restart (Power key + Volume down for 7 sec)
If the device is not operating,  must activate the safe mode feature, which is a feature that is activated in the event that the device is not operating, which is by pressing and holding the volume down button while the device is operating.
Safe mode (Hold volume down during power on)
It is possible that the problem is with the screen or there is a delay in the screen’s response. We must explain to the customer that he should test the touch using the code *#0*#.

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time