Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
I ask your permission regarding the problem that the device stops or shuts down. Please follow the following steps - We make sure that the application was last downloaded or deleted - We close all open applications on the screen - If the device is standing, we can press volume down and power To restart the device again -If all the steps do not solve the problem, we can do a factory reset of the device
Usually a problem occurs with the device that the device stops for a few moments. It is possible that this problem is temporary and it is possible to solve the problem by pressing the volume down and power buttons for 7 seconds. The device will be restarted again and the problem will be solved by force. restart (Power key + Volume down for 7 sec) If the device is not operating, must activate the safe mode feature, which is a feature that is activated in the event that the device is not operating, which is by pressing and holding the volume down button while the device is operating. Safe mode (Hold volume down during power on) It is possible that the problem is with the screen or there is a delay in the screen’s response. We must explain to the customer that he should test the touch using the code *#0*#.
If you have any other question, can you explain it to us We are at your service always Thanks for your time
