The note 20 Ultra has been the worst flagship i've ever bought. A complete waste of money with two major problmes, battery drain and over heating. Not to mention the worst customer service received. Ive written 4 error reports and 2 service center visits, ive even email the samsung executive office.
No help was provided to fix the issue, except software/app update advise. And of course to no avail.
Advice to all samsung members, do not buy this device with the exynos chip, this problem is reported worldwide and samsung has nothing to offer....
thanks for the comment Ahmed. Indeed, its been reported globally, with no official statement from Samsung. It's a shame you have to "adapt" to a flagship with such price tag...
We thank you very much for contacting us, We ask you, if you have any questions, you can clarify them so that you can help you We are at your command at any time and at your service always Thanks
Hello alaaelhao. I’m Amira, Samsung Moderator we thank you very much for asking your question
I recommend that you perform a factory data reset to resolve this issue using the steps:- Settings – Backup and reset - Factory data reset. Ensure all user data is backed up using the following methods:- 1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive. 2. Download and install smart switch from the link below and then use the backup tool to create a data backup http://www.samsung.com/eg/support/smartswitch/ 3. Insert an SD card and move files from the device internal memory to the SD card. Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
