Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update
Based on your question, it is clarified that I ask your permission to follow the following steps
Has another USB charger been tried from the device or?
Is the battery original or not?
Is there any problem or broken in the charging socket?
Is there a problem with the charger used?
Is there any swelling in the battery?
Ensure that the charger is original
If the problem persists
Please factory reset the device.
← General Administration
→ Factory data reset
→ Clear all.
Before starting this step, please copy the phone data. It can be stored through the following link for the program
Samsung smart switch
If you have any other question, can you explain it to us
We are at your service always
Thanks for your time