Original topic:

There's a problem with my note 9 screen

(Topic created on: 05-03-2023 10:40 AM)
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mohammedmohamdyeisa
Active Level 2
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جالاكسى نوت
My note 9 screen suddenly changes to a strange un consistent green color and a color hue

image
white screen with strange horizontal lines and a strong green tint from the screen itself not the camera


image
black amoled screen with the black pixels lighting up in the same green color


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samsungmena
Expert Level 4
جالاكسى نوت

mohammedmohamdy

Hello. I’m Mehad , Samsung Moderator


Thank you for asking the question

Phone dial > *#0*#

Tap ‘red, green or blue’, then make sure if the issue still exist or not

if there is no issue during the test we recommend that you perform a factory data reset to resolve this issue using the steps below:-



Launch the Settings app and tap General management → Reset → Factory data reset

RESET → DELETE ALL.



Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

 

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