Hello. I’m Mehad, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
Close external applications Close recently opened applications Ensure that there is enough space on the device Ensure that the device is on the latest update if you still facing the same issue kindly follow the below steps we recommend that you perform a factory data reset to resolve this issue using the steps below:- Settings – Backup and reset - Factory data reset. Ensure all user data is backed up using smart switch from the link below and then use the backup tool to create a data backup http://www.samsung.com/eg/support/smartswitch
If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.
