Original topic:

Samsung Note20 ultra losing an IPV6 address

(Topic created on: 05-17-2021 02:26 PM)
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AbdoEzzat1897
Active Level 1
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جالاكسى نوت
Hi Samsung support team,  
 I had faced an issue as I connected to the Internet over dual-stack IPV4/IPV6 cross my provider but unfortunately, when I go to check the IPV6 on wifi setting on my mobile I see the IPV4 only so I disconnect and connect again to my wifi, I see the IPV4/IPV6 but showing the ipv6 address a little of the time ≈ 1 minute, I don't know why my phone losing the ipv6 address ????? Note: I have the latest software update on the date.
3 Comments
MishaVish
Active Level 6
جالاكسى نوت
That's weird ...
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AbdoEzzat1897
Active Level 1
جالاكسى نوت
Yahhh.... I don't know what is the issue because I had tried with another phones like as Huawei Mate 20 pro and iphone 11 and it's working fine with Dual stack
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Amira-elnagar
Moderator
Moderator
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Hello AbdoEzzat1897 . I’m Amira, Samsung Moderator.

We thank you very much for asking your question, and we wish you a happy day
We apologize very much to you for the problem that you are facing
Based on your question, you are facing a problem with the WIFI network
I ask your permission to follow the following steps
1) Please make sure that there is no liquid in the device
2) Make sure that the Wi-Fi signal is working
3) Make sure your router is working
4) You can try connecting the device to another router
5) Can you reset the Wi-Fi?
Through this code
* # 2663 #
Then choose to re-activate Wi-Fi or
refresh wifi version
6) Please make sure that the device is up to date
And if you have any other inquiries
You will find us at your command at any time
Thanks

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