Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
which can always occur after an application or software update, please follow the below steps: Step 1. Go to Settings > Software Update. Step 2. Click on Download and Install. The third step. Follow the instructions that appear on the screen. Check 1. Make sure your phone is not in contact with a magnet If you often get a notification that you need to connect your S Pen to the S Pen indicator icon, or the S Pen often gets disconnected from your device, check the accessories that came with the device first. Certain magnetic forces may adversely affect the functionality of the S Pen. As such, a magnetic phone case or metal cover may interfere with the recognition or use of the S Pen and may cause erratic and unintended insertion. Before using the S Pen, be sure to remove any magnetic accessories such as the magnetic case or metal cap. 2. Check the connection status in the Air Actions settings If you have problems connecting to the S Pen after removing any magnetic accessories, you may need to remove the S Pen, insert it back into the slot, and check the connection status in the Air Actions settings. Follow the steps below to access the S Pen's settings. Step 1. From the Settings app, select Advanced Features. Step 2. Tap on the S Pen Step 3. Click on Air Actions. Step 4. After reinserting the S Pen into your phone, check the connection status of the S Pen. Check 3. Reset the S Pen and plug it in again You can also try resetting and connecting the S Pen again. If you have customized the S Pen settings, resetting the S Pen will return it to its default settings. After inserting the S Pen into the slot until you hear a click, configure the S Pen reset by following the steps below.
If you have any other question, can you explain it to us We are at your service always Thanks for your time
Hello I’m Amira, Samsung Moderator we thank you for asking your question we do really apologize for the problem that you face You can visit the nearest Samsung service center and they will be able to help you Kindly send us your address to provide the nearest service center or you can find it following the below link: http://www.samsung.com/eg/support/servicelocation/ thank you
