Original topic:

S pen doesn't work

(Topic created on: 04-07-2024 01:33 AM)
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Fathy81
Beginner Level 2
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جالاكسى نوت
My device is note 10+,, the air command doesn't work right now, I had used all troubleshooting aimed to find proper solutions to connct the s pen with the device, unfortunately all trials have been failed, so what should I do to connect, please advice
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SamsungModerator4
Moderator
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Hello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

kindly follow the below steps
settings -General Management - Reset -Reset all settings
I asked your permission to do a reset of the device first
To reset the stylus, open Settings, then find and select the S Pen. Tap the S Pen again, then tap the S Pen Remote or Air Actions, then tap More options (the three vertical dots). Tap Reset S Pen and wait for the S Pen to reset itself.
Then do a pen test by writing the following code in Contacts:
Dial > *#0*#
Tap on "wacom test" or the s pen, then move the S pen across the grid one at a time. The grid will change to another color.
In the event that the screen color changes during the test, please do a factory reset for the device.
Settings - General management - Reset - Factory data reset - Reset device - Erase all
Before starting this step, please copy the phone data. It can be stored through the following link of the Samsung smart switch program
http://www.samsung.com/eg/support/smartswitch/ 
In the event that the color of the screen does not change during the test, I ask your permission to visit the nearest maintenance center until the device is checked and the problem is resolved for you.
if you still facing the same issue kindly follow the below steps
we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/ 

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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Fathy81
Beginner Level 2
جالاكسى نوت
Thank you Aya, but I already did the mentioned steps and the s pen air command doesn't work, I can use the spen in everything except air command function, I don't know why
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aborizk
Beginner Level 2
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I have the same problem
helenbf203
Active Level 2
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Same problem
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fayrouzanote10
Beginner Level 3
جالاكسى نوت
Same problem
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