Original topic:

S pen disconnected

(Topic created on: 08-24-2023 03:17 AM)
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ELZE3ERY
Beginner Level 3
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جالاكسى نوت
S pen doesn't work on air command and i have got massege from phone that s peb disconnected and i already tried all troubleshooting to solve that problem such as remove s pen and re insert it adain and reset s pen from aur command and restart phone and no magnetic accessories on my phone..
Phone keep saying.. s pen disconnected 
My phone note 10+
6 Comments
Samsung Admin
Community Manager
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جالاكسى نوت

ELZE3ERY

Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update
Home screen, touch Apps > Settings Kindly follow the below steps:

Restart your phone.

Check the updates.

Settings > Advanced Features > S Pen > S Pen Remote, and then make sure the switch is toggled on.

In settings tap on Advanced features.

Tap on S Pen.

Tap on Air actions.

Tap menu option.

Tap on Reset S Pen.

S Pen is being reset and reconnected.

Reset S Pen has been completed.

You can do S pen test to check if it’s working or not , Phone dial > *#0*#

Tab ‘wacom test’ Or ‘ Spen’, and then move S-pen across the yellow grid at a time. The grid will turn green.

If there is no issue during the test, we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →

RESET → DELETE ALL.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

If you’re still facing the same issue, kindly take the device to the service center to check on it.

You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one :

http://www.samsung.com/eg/support/servicelocation/

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

 

 

0 Likes
zeinab2010
Active Level 3
جالاكسى نوت
S pen disconnected
My phone note 10+
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ELZE3ERY
Beginner Level 3
جالاكسى نوت
Problem started after last software update ?
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Esلam_Saعed
Active Level 5
جالاكسى نوت
Yes, even after hard reset and factory reset still same issue
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ELZE3ERY
Beginner Level 3
جالاكسى نوت
It's clearly software issue and even after software update still the same problem
Esلam_Saعed
Active Level 5
جالاكسى نوت
Sure it is, I will go to service center tomorrow to check with them