Original topic:

Note 20 Ultra scanning problem

(Topic created on: 11-06-2020 02:07 PM)
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Badmy004
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When you scan a document with Note 20 ultra camera, you get a clear center but blurry edges. Never had this problem with my previous Note 8 when the whole document was crispy clear.
PS: No it's not normal. The "tap scan" option does the same. No it doesn't require service: it is just the Note 20 camera!
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Samsung_Expert
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Dear valued customer

Thank you for contacting Samsung Levant 

kindly note that we need you to send us a screen shot or a picture for the issue that you are facing

Badmy004
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Sure. please find attached

20201107_114651_9636.jpg

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Samsung_Expert
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kindly try to reset your phone settings by going to settings > general management > reset > reset settings 

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Badmy004
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No no no, please don't give me this lazy restart solution. The problem is in the camera
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Samsung_Expert
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kindly note that this is a precaution step to reset the settings of the device without deleting any data 

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Badmy004
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IT IS NOT THE PROBLEM. Just please pass this complaint to Samsung so they can avoid it in future models