Original topic:

Note 10 plus s pen disconnection

(Topic created on: 09-26-2023 02:35 PM)
Beginner Level 2
جالاكسى نوت
After the latest security update my s pen air action is not working
1 Comment
Samsung Admin
Community Manager
جالاكسى نوت

Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day

Kindly follow the below steps:

Restart your phone.

Check the updates.

Settings > Advanced Features > S Pen > S Pen Remote, and then make sure the switch is toggled on.

In settings tap on Advanced features.

Tap on S Pen.

Tap on Air actions.

Tap menu option.

Tap on Reset S Pen.

S Pen is being reset and reconnected.

Reset S Pen has been completed.


You can do S pen test to check if it’s working or not , Phone dial > *#0*#

Tab ‘wacom test’ Or ‘ Spen’, and then move S-pen across the yellow grid at a time. The grid will turn green.

If there is no issue during the test, we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →


Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup


If you’re still facing the same issue, kindly take the device to the service center to check on it.

You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one :



If you have any other question, can you explain it to us
We are  at your service always