09-26-2023 02:35 PM in
09-29-2023 04:03 PM in
Hello. I’m Mehad, Samsung ModeratorThank you for asking the questionWe wish you a happy day
Kindly follow the below steps:
Restart your phone.
Check the updates.
Settings > Advanced Features > S Pen > S Pen Remote, and then make sure the switch is toggled on.
In settings tap on Advanced features.
Tap on S Pen.
Tap on Air actions.
Tap menu option.
Tap on Reset S Pen.
S Pen is being reset and reconnected.
Reset S Pen has been completed.
You can do S pen test to check if it’s working or not , Phone dial > *#0*#
Tab ‘wacom test’ Or ‘ Spen’, and then move S-pen across the yellow grid at a time. The grid will turn green.
If there is no issue during the test, we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
If you’re still facing the same issue, kindly take the device to the service center to check on it.
You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/
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If you have any other question, can you explain it to usWe are at your service always
