Original topic:

Google play system update disappeared after 4.1 update

(Topic created on: 04-14-2022 01:25 AM)
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Anonymous
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my device is note 20 ultra 5G ... HK version... after last Samsung update to one ui 4.1 ...the option to check google play system update check gone from the security section inside settings...and moved to about phone section...and it is stuck December patch ... why Samsung did this ... any one solved this issue? 
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MMa52
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عربى
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Anonymous
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تحديثات جوجل بلاي الأمنيه اختفت بعد اخر تحديث...ومافيش اي امكانيه تخليني احدث بطريقة يدويه
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MuhammadYosri
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موجود عادي بس هتلاقي نسختك مجلهاش التحديث لسه
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Anonymous
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الاوبشن اتمسح بعد اخر تحديث ... ٤.١..والمشكله اني فرمت الجهاز تماما وبرضو نفس المشكله موجودة
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HamadaAhmed
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بتحصل عندى وبترجع لما بعمل اعادة تشغل للهاتف
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Anonymous
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عملت كدة وبرضو مافيش فايدة .. المشكله دي ظهرت مع تحديث 4.1 بس
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Amira-elnagar
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Goblino

Hello. I’m Amira, Samsung Moderator
we thank you very much for asking your question

I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

thank you

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Anonymous
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I did that already ... and still no fix
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Amira-elnagar
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Goblino

You can visit the nearest Samsung service center and they will be able to help you

 

Kindly send us your address to provide the nearest service center

 

or you can find it following the below link:

 

http://www.samsung.com/eg/support/servicelocation/

 

thank you

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