- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-31-2021 08:04 AM in
جالاكسى نوت
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
07-31-2021 03:08 PM in
جالاكسى نوتThank you for contacting Samsung KSA
ensure that the charger is connected properly
make sure that you are using the original charger
Try to check if the same cable is not loose from one of the ends
kindly follow the steps: settings-device care-battery-tap on the 3 dots on the top-settings-enable fast cable charging option
check if the device overheats as fast charging may stop if the device overheats
Perform Interactive checks through the Samsung Members app (Samsung Members> Get Help> Interactive checks->charger/USB).
Make sure to close all the apps
Avoid using the device while its charging
if you still face the same issue then kindly visit the nearest service center
the link of the service centers:https://www.samsung.com/sa_en/offer/service-centers/
