Original topic:

Cancelled an update by mistake. Can I get it back

(Topic created on: 3 weeks ago)
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ivanb
Beginner Level 2
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جالاكسى نوت
Hi there 

As my phone was downloading the most recent update (around 2.5-3gb) I accidentally hit cancel. Now, once I go in and check for software updates it says everything is up to date despite the fact that the recent update was not downloaded and was not installed; the latest update is no longer available and the latest update that was installed is from a month ago, so the current update is neither installed nor available. Is there a way to get the update? 
6 Comments
myname1234
Expert Level 1
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A new update will be sent, replaced by the update on your phone because there are some errors in it.
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ivanb
Beginner Level 2
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I see. So you're saying it's just a matter of time and that the unavailability has nothing to do with the fact that I cancelled the update?
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myname1234
Expert Level 1
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Yes. The update has been pulled from all Samsung servers.
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ivanb
Beginner Level 2
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Very well, thanks for the help. Cheers!
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myname1234
Expert Level 1
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Welcome, my friend, anytime.
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Samsung_Expert
Moderator
Moderator
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Good Evening

We deeply apologize for the inconvenience you are experiencing

Kindly Press the volume down button and the power button for 10 seconds, the phone will restart then connect with another network then try to check the update 

And  you can use Samsung smart switch app as the below:
1-Download the app on your mobile
https://play.google.com/store/apps/details?id=com.sec.android.easyMover HYPERLINK "https://play.google.com/store/apps/details?id=com.sec.android.easyMover&hl=en"& HYPERLINK "https://play.google.com/store/apps/details?id=com.sec.android.easyMover&hl=en"hl=en
2-Download the app on your PC
https://www.samsung.com/global/download/smartswitchwin/
3- connect the mobile to the pc via cable
4- the app will suggest starting the update, or it will start automatically 

have a great day, and stay safe.

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