إلغاء
إظهار نتائج لـ 
البحث بدلاً من ذلك عن 
هل تعني: 

الموضوع الأصلي:

Battery issue

(أُنشأ الموضوع في: 03-11-2022 09:58 PM)
AhmadSorour
Active Level 1
خيارات
جالاكسى نوت
I have note 20 ultra. The battery runs out from 85% to 15 in less than 11 hours. I had many smart phone brands. The last one for example was realme note 7 pro and its battery performance was much greater than this, at least the same amount of battery usage would last for at least 16 hours with the same usage of the phone. The others was even better than my note. Let me be honest. The only phone that I had the same issue with was, guess what?, It was Samsung too. Galaxy s3 did the same with me and it was my first cell phone. And now, I purchased one of the most expensive, flag ship cell phone to suffer from its battery. It's so weird that I've done the built-in tests and it confimed me that my battery was and still in good condition. So what am I supposed to expect after 1 or 2 years of battery wear???
I'm so disappointed with paying a lot of money with that weak and bad battery performance. 
0 نقاط إعجاب
9 التعليقات
Sara-nader
Moderator
Moderator
خيارات
جالاكسى نوت

Hello. I’m Sarah, Samsung Moderator
we thank you very much for asking your question

I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

thank you

AhmadSorour
Active Level 1
خيارات
جالاكسى نوت
I did it accidentally, but it didn't solve the problem at all.
So what's next?
0 نقاط إعجاب
Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى نوت

Hello Ahmed I’m Amira , Samsung Moderator

we thank you for asking your question

we do really apologize for the problem that you face

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

thank you

AhmadSorour
Active Level 1
خيارات
جالاكسى نوت
I've sent you my location. Thank you.
0 نقاط إعجاب
Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى نوت

AhmadSorour

Hello. I’m Amira, Samsung Moderator.
Thank you for asking the question
We wish you a happy day
we really apologize very much, we ask you to clarify the residential areas or the place closest to you to be able to clarify the service center
Thanks for your time

0 نقاط إعجاب
AhmadSorour
Active Level 1
خيارات
جالاكسى نوت
I live in faiyoum city, I hope this is enough to you to help me find the nearest service center to me.
0 نقاط إعجاب
Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى نوت

AhmadSorour

The nearest service center

Fayoum - 26 July St., in front of Sama Mall, Mohamed Saad Tower, Central Street, next to Bin Zaman
10 a.m. to 9:30 p.m. and Friday off

We hope to solve the problem as soon as possible

If you have any other question, can you explain it to us
We are  at your service always
Thanks

AhmadSorour
Active Level 1
خيارات
جالاكسى نوت
Thank you so much
0 نقاط إعجاب
Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى نوت

AhmadSorour

it's always our pleasure to help you needed

We hope to solve the problem as soon as possible

If you have any other question, can you explain it to us
We are  at your service always
Thanks

0 نقاط إعجاب