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03-11-2022 09:58 PM in
جالاكسى نوت
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03-12-2022 01:23 PM in
جالاكسى نوتHello. I’m Sarah, Samsung Moderator
we thank you very much for asking your question
I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
or you can find it following the below link:
http://www.samsung.com/eg/support/servicelocation/
thank you
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03-12-2022 11:16 PM in
جالاكسى نوتSo what's next?

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03-14-2022 01:17 PM in
جالاكسى نوتHello Ahmed I’m Amira , Samsung Moderator
we thank you for asking your question
we do really apologize for the problem that you face
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
or you can find it following the below link:
http://www.samsung.com/eg/support/servicelocation/
thank you
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03-15-2022 10:11 AM in
جالاكسى نوت
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03-15-2022 03:20 PM in
جالاكسى نوتAhmadSorour
Hello. I’m Amira, Samsung Moderator.
Thank you for asking the question
We wish you a happy day
we really apologize very much, we ask you to clarify the residential areas or the place closest to you to be able to clarify the service center
Thanks for your time
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03-15-2022 04:01 PM in
جالاكسى نوت
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03-15-2022 05:12 PM in
جالاكسى نوتAhmadSorour
The nearest service center
Fayoum - 26 July St., in front of Sama Mall, Mohamed Saad Tower, Central Street, next to Bin Zaman
10 a.m. to 9:30 p.m. and Friday off
We hope to solve the problem as soon as possible
If you have any other question, can you explain it to us
We are at your service always
Thanks
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03-15-2022 07:19 PM in
جالاكسى نوت
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03-15-2022 09:02 PM in
جالاكسى نوتAhmadSorour
it's always our pleasure to help you needed
We hope to solve the problem as soon as possible
If you have any other question, can you explain it to us
We are at your service always
Thanks
