Original topic:

AIR ACTIONS PROBLEM

(Topic created on: 10-16-2023 07:26 AM)
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ahmed_hassan1234
Active Level 1
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جالاكسى نوت
Air actions of s pen not working and always disconnect for note 10 plus. Any suggestions?
I tried everything but no use😭
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7 Comments
Samsung Admin
Community Manager
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جالاكسى نوت

Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

kindly follow the below steps
settings -General Management - Reset -Reset all settings

I asked your permission to do a reset of the device first

To reset the stylus, open Settings, then find and select the S Pen. Tap the S Pen again, then tap the S Pen Remote or Air Actions, then tap More options (the three vertical dots). Tap Reset S Pen and wait for the S Pen to reset itself.

Then do a pen test by writing the following code in Contacts:

Dial > *#0*#

Tap on "wacom test" or the s pen, then move the S pen across the grid one at a time. The grid will change to another color.

In the event that the screen color changes during the test, please do a factory reset for the device.

Settings - General management - Reset - Factory data reset - Reset device - Erase all

Before starting this step, please copy the phone data. It can be stored through the following link of the Samsung smart switch program

http://www.samsung.com/eg/support/smartswitch/

In the event that the color of the screen does not change during the test, I ask your permission to visit the nearest maintenance center until the device is checked and the problem is resolved for you.

if you still facing the same issue kindly follow the below steps
we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.
You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/

If you have any other question, can you explain it to us
We are  at your service always
Thanks 

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جالاكسى نوت
The all functions of s pen is working good except air actions?
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abdosalem10
Active Level 1
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Hi
Ur issue is a common problem in this model u need change ur pen
جالاكسى نوت
Is it the only solution?
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abdosalem10
Active Level 1
جالاكسى نوت
Unfortunately yes 😕
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جالاكسى نوت
But u mean the pen is defected for certain reasons and need to be changed
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جالاكسى نوت
I tried to use my pen in note 20 ultra..the air action didn't work.
In addition the pen which was worked in note 20 didn't work in my phone. What does it mean?
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