08-05-2022 03:59 AM in
08-05-2022 12:59 PM in
08-05-2022 02:54 PM in
Hello. I’m nada, Samsung ModeratorThank you for asking the questionWe wish you a happy dayBased on your inquiry regarding the update
In regards to your query, kindly follow the below steps:
Phone dial > *#0*#
Tap ‘red, green or blue’, then make sure if the issue still exist or not
if there is no issue during the test we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
if you are still facing the same issue during the test kindly take the device to the service center to check on it.
If you have any other question, can you explain it to usWe are at your service alwaysThanks for your time
