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صباح الخير القلم بتاع نوت ١٠ بلس مش عاوز يعمل اتصال مع الفون ايه حل المشكلة دى

(أُنشأ الموضوع في: 07-04-2022 12:01 PM)
SamoShehata
Active Level 2
خيارات
جالاكسى نوت
S pen is disconnected 
6 التعليقات
Amira-elnagar
Moderator
Moderator
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جالاكسى نوت

SamoShehata

Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

 

Step 1. Go to Settings > Software Update.
Step 2. Click on Download and Install.
The third step. Follow the instructions that appear on the screen.
Check 1. Make sure your phone is not in contact with a magnet
If you often get a notification that you need to connect your S Pen to the S Pen indicator icon, or the S Pen often gets disconnected from your device, check the accessories that came with the device first.
Certain magnetic forces may adversely affect the functionality of the S Pen. As such, a magnetic phone case or metal cover may interfere with the recognition or use of the S Pen and may cause erratic and unintended insertion. Before using the S Pen, be sure to remove any magnetic accessories such as the magnetic case or metal cap.

 


2. Check the connection status in the Air Actions settings
If you have problems connecting to the S Pen after removing any magnetic accessories, you may need to remove the S Pen, insert it back into the slot, and check the connection status in the Air Actions settings. Follow the steps below to access the S Pen's settings.

 

Step 1. From the Settings app, select Advanced Features.
Step 2. Tap on the S Pen
Step 3. Click on Air Actions.
Step 4. After reinserting the S Pen into your phone, check the connection status of the S Pen.
Check 3. Reset the S Pen and plug it in again
You can also try resetting and connecting the S Pen again. If you have customized the S Pen settings, resetting the S Pen will return it to its default settings. After inserting the S Pen into the slot until you hear a click, configure the S Pen reset by following the steps below.

 

If you have any other question, can you explain it to us
We are  at your service always
Thanks 

SamoShehata
Active Level 2
خيارات
جالاكسى نوت
Thank you for your interest
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SamoShehata
Active Level 2
خيارات
جالاكسى نوت
Good morning Amira I have followed the steps sent by you but the problem is not solved and s pen still disconnected.
0 نقاط إعجاب
Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى نوت

SamoShehata

Hello  I’m Amira, Samsung Moderator

we thank you for asking your question

we do really apologize for the problem that you face

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

thank you



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SamoShehata
Active Level 2
خيارات
جالاكسى نوت
If I reset the phone to factory reset this will solve the problem
0 نقاط إعجاب
Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى نوت

SamoShehata

we do really apologize for the problem that you face


You can visit the nearest Samsung service center and they will be able to help you


Kindly send us your address to provide the nearest service center


or you can find it following the below link:


http://www.samsung.com/eg/support/servicelocation/


thank you




0 نقاط إعجاب