Original topic:

I can't open my secure folder

(Topic created on: 02-06-2025 10:55 AM)
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Homiz
Beginner Level 2
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الملف الامن و
I've downloaded an apk file of secure folder on my phone even though it's not meant to be one my phone and it worked kind of perfectly but I've changed the password and forgot it and after failing couple of times it requires me to sign in to my samsung account but because it's not installed by me not the company it turns to Sign Page every
  • I've tried to uninstall it and didn't work
  • Tried to backup my data with smartswitch still require me to sign

image


Time i hit sign 
1 Comment
SamsungModerator4
Moderator
Moderator
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الملف الامن و

Hello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding 
We ask you to make sure that the email address you used to create the Samsung account is available. If you do not remember the password, you can follow the steps to forget the password to be able to open the secure folder.

This will help us to improve our services
If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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