the moisture warning wont go no matter what I do

[hope777]

I have been wirelessly charging my phone for a couple of months now.....I cant insert any cable

[Amira-elnagar]

Hello. I’m Amira, Samsung Moderator.

Thank you for asking the question

We wish you a happy day

Based on your inquiry regarding 

I ask permission to perform the following steps

To try another charger from the device

Make sure that there is problem or break in the charging socket

Make sure that there is problem with the charger used

Make sure that the charger is original

If the problem persists

Please factory reset the device.

Settings – Backup and reset - Factory data reset.

Before starting this step

Please copy the phone data. It can be stored through the following link for a program

Samsung smart key

http://www.samsung.com/eg/support/smartswitch/

We hope to solve the problem when you come as soon as possible

If you have any other inquiries

You will meet us under your command at any time

Thanks