11-24-2019 06:35 PM in
11-24-2019 06:37 PM (Last edited 11-24-2019 06:37 PM ) in
11-24-2019 07:18 PM in
02-26-2020 12:57 PM in
Hello. I’m Amira, Samsung ModeratorWe thank you for asking your question
Based on your inquiry
Please factory reset the device.
Settings → Public Administration → Reset → Factory data reset → Reset → Clear all.
Before starting this step, please copy the phone data. It can be stored through the following link for a program
Samsung smart switch
http://www.samsung.com/eg/support/smartswitch/
If you face your presence yourself
And secure your nearest center through the following link:
http://www.samsung.com/eg/support/servicelocation/
We hope to solve the problem quickly
Thanks for your time
