WhatsApp corrupt sent videos

[AAZAKI]

Sent videos via WhatsApp are received and sent discoloured and with green frame , completely different than original media file.

It's not just a reduction in quality but a complete corruption to the file.

Please advise ,

[Samah-Ahmed]

Hello. I’m Samah , Samsung Moderator

I apologize very much for the problem you are facing
Based on your question
I ask you to take the following steps to be able to help:
1- Go to settings
2- Applications
3- Application Manager
4- “The name of the application” that has the problem
5- Force stop + Clear data + Clear cache
We hope to resolve the issue with you as soon as possible
If you have any other questions,
You will find us  at any time

thank you 

[MahmoudYousry]

Samsung has already send an update to solve this problem in germany it will take sometime to reach egypt