Thank you for emailing Samsung,
I hope you’re having a good day so far.
Kindly accept our apologize for any inconvenience In regards to your query
We are sorry to hear that you are facing an issue with your device.
It will be our pleasure to assist you. To solve any issues within the application,
which can always occur after an application or software update
We ask you to clarify the problem that you are facing further by sending a screenshot or video to be able to help
If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.
You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one :
Or we can support you through our “Live Chat” experts and remotely access your device through the following link:
Live Chat working hours are from 9:00 A.m to 6:00 P.m
For your convenience, you can communicate with us and inquire about the status of your device at any time through WhatsApp on this number 01000016580
If you require further assistance, please don’t hesitate to contact us
back and we will be more than happy to help.
Customer Service Representative
Samsung Electronics Egypt
Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update
kindly we really apologize for the issue you faced
We ask you to clarify the problem that you are facing more to be able to help
If you have any other question, can you explain it to us
We are at your service always
Thanks for your time