Dear Customer Thank you for emailing Samsung, I hope you’re having a good day so far. Kindly accept our apologize for any inconvenience In regards to your query We are sorry to hear that you are facing an issue with your device. It will be our pleasure to assist you. To solve any issues within the application, which can always occur after an application or software update We ask you to clarify the problem that you are facing further by sending a screenshot or video to be able to help If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue. You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one : http://www.samsung.com/eg/support/servicelocation/ Or we can support you through our “Live Chat” experts and remotely access your device through the following link: https://live-chat-static.sprinklr.com/test-html/index.html?env=prod&appId=602bd62d37a6803d49a6ec00_a... Live Chat working hours are from 9:00 A.m to 6:00 P.m For your convenience, you can communicate with us and inquire about the status of your device at any time through WhatsApp on this number 01000016580 If you require further assistance, please don’t hesitate to contact us back and we will be more than happy to help.
Kind regards, Customer Service Representative Samsung Electronics Egypt Website: www.samsung.com/eg/support
