Samsung Galaxy M30S OTG stopped working

[abbaset]

My Samsung Galaxy M30S OTG stopped working after last update at 11/2019

[Amira-elnagar]

Hello. I’m Amira, Samsung Moderator
we thank you very much for asking your question

 Based on your inquiry regarding you can make some steps to solve the issue that appear

< Settings > About device>Tap on the Build number seven times to make Settings > Developer options available

Then enable the USB Debugging option

Tip: You might also want to enable the Stay awake option

to prevent your Android device from sleeping while plugged into the USB port

 if the same issue still appear you can do another one

I recommend that you perform a factory data reset to resolve this issue using the steps
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.

if you do it and the same issue still appear 

You can visit the nearest Samsung service center and they will be able to help you

  you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

Thanks

[Amira-elnagar]

Hello. I’m Amira, Samsung Moderator
we thank you very much for asking your question

 Based on your inquiry regarding you can make some steps to solve the issue that appear

< Settings > About device>Tap on the Build number seven times to make Settings > Developer options available

Then enable the USB Debugging option

Tip: You might also want to enable the Stay awake option

to prevent your Android device from sleeping while plugged into the USB port

 if the same issue still appear you can do another one

I recommend that you perform a factory data reset to resolve this issue using the steps
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.

if you do it and the same issue still appear 

You can visit the nearest Samsung service center and they will be able to help you

  you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

Thanks

[abbaset]

thanks for your support Amira
i will try and feed you back

[abbaset]

it works with another otg