MohamedSalah14
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12-28-2025 12:19 AM in
اخرى
Issue: Samsung Account keeps stopping

Device: Galaxy M31 (SM-M315F/DSN)
Android: 12
One UI: Core 4.1
Build: SP1A.210812.016.M315FXXS4CWK5
CSC: EGY
Description:
Samsung Account app keeps crashing with “Samsung Account keeps stopping” message. Issue persists after restarting the device and clearing cache/data. Happens repeatedly during normal use. Please investigate and provide a fix.
1 Comment
Moderator
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02-18-2026 05:26 PM in
اخرىHello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding
Please follow these steps to help:
1- Go to Settings
2- Apps
3- Application Manager
4- Name the app causing the problem
5- Force stop + Clear data + Clear cache
If you have any other question, can you explain it to us
We are at your service always
Thanks for your time