Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
Android 13 update for the A12 device It was released in January 2023 In the event that you have activated the automatic update and the update did not reach the device In the event that the device is from outside Egypt I ask your permission to go to the nearest maintenance center to be able to check the device You can find the nearest service center through the following link: https://www.samsung.com/eg/support/service-center/
If you have any other question, can you explain it to us We are at your service always Thanks
