My phone restart suddenly this occurs many times

[MohamedSaadawy]

My phone restart suddenly this occurs many times 

It do this also when I do factory reset !!

[複ᴀʜᴍᴇᴅ]

Communicate with the supprot team and tell them about this problem .because this problem was have me

[SamsungModerator1]

MohamedSaadawy

Hello. I’m Mehad, Samsung Moderator

Thank you for asking the question
We wish you a happy day

Based on your inquiry regarding the update

Kindly follow the below steps

check if there is damage( Charger-screen-battery )

Or (Root-Rooming )

Closing Recent Applications

Closing Running Third Party Applications

Create memory space

Check for Software updates for your device

turn the device on power saving mode

if the issue still exist we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →

RESET → DELETE ALL.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

If you’re still facing the same issue, kindly take the device to the service center to check on it.

you can follow the link below to find the nearest one

http://www.samsung.com/eg/support/servicelocation/

We are  at your service always
Thanks for your time