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M51 not charging

(أُنشأ الموضوع في: 11-06-2021 11:58 AM)
Samir_hamdy
Beginner Level 3
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My Galaxy M51 is not charging with the original charger and i get this "the connected usb device is not supported" but the charger works with other phones. 
The Other slower chargers works with my phone.
What should i do?? 
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2 التعليقات
Amira-elnagar
Moderator
Moderator
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Hello I’m Amira, Samsung Moderator
we thank you for asking your question

please follow the below steps:

Based on your question, it is clear that I ask your permission to take the following steps
USB Have you tried another charger from the device or?
Is the battery original or not?
Is there any problem or broken in the charging socket?
Is there a problem with the charger?
Is there any swelling in the battery?
Ensure that the charger is original
If the problem persists
Please factory reset the device.
settings
 ← General Administration
→ Reset
 → Factory data reset
 → Reset
→ Clear all.
Before starting the step, please copy the phone data. It can be stored through the following link of the program
Samsung smart key
http://www.samsung.com/eg/support/smartswitch/
We hope to resolve the issue with you as soon as possible
If you have any other questions,
You will find us at your  service  any time
Thank you for your time and presence

Thanks

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