Original topic:

Home Up Good lock issue

(Topic created on: 11-25-2023 03:17 PM)
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mhmddnabil
Beginner Level 2
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Since I upgraded to One UI 6 home up doesn't support stack background view for apps, only list and grid and the rest are dimmed. Can someone explain why ?
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SamsungModerator4
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Hello. I’m Aya, Samsung Moderator
we thank you very much for asking your question
I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
or you can find it following the below link:
http://www.samsung.com/eg/support/servicelocation/
thank you

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mhmddnabil
Beginner Level 2
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Factory reset will not help, also I'm not happy with you guys I already texted samsung on whatsapp since yesterday asking for remote support and all they do is dumbing me out !
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