Hello. I’m Aya, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
kindly follow the below steps - We make sure that the application was last downloaded or deleted - We close all open applications on the screen - If the device is standing, we can press volume down and power To restart the device again -If all the steps do not solve the problem, we can do a factory reset of the device Usually a problem occurs with the device and it stops for a few moments. It is possible that this problem is temporary and it is possible to solve the problem by pressing the volume down and power buttons for 7 seconds. The device will be restarted again and the problem will be solved. Force restart (Power key) +Volume down for 7 sec) If the device is not turned on, it must activate the safe mode feature, which is a feature that is activated when the device is not turned on, which is by pressing and holding the volume down button while the device is turned on. Safe mode (Hold volume down during power on) It is possible that the problem is with the screen or there is a delay in the screen’s response, so you must test the touch using the code *#0*#. If you are still facing the same issue we recommend that you perform a factory data reset to resolve this issue using the steps below:- Launch the Settings app and tap General management → Reset → Factory data reset → RESET → DELETE ALL. Ensure all user data is backed up using smart switch from the link below and then use the backup tool to create a data backup http://www.samsung.com/eg/support/smartswitch/ If you’re still facing the same issue, kindly take the device to the service center to check on it. If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue. You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one : http://www.samsung.com/eg/support/servicelocation/
If you have any other question, can you explain it to us We are at your service always Thanks for your time
