Hello. I’m Amira, Samsung Moderator we thank you very much for asking your question I recommend that you perform a factory data reset to resolve this issue using the steps:- Settings – Backup and reset - Factory data reset. Ensure all user data is backed up using the following methods:- 1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive. 2. Download and install smart switch from the link below and then use the backup tool to create a data backup http://www.samsung.com/eg/support/smartswitch/ 3. Insert an SD card and move files from the device internal memory to the SD card. Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased. You can visit the nearest Samsung service center and they will be able to help you Kindly send us your address to provide the nearest service center or you can find it following the below link: http://www.samsung.com/eg/support/servicelocation/ thank you
Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
Has another USB charger been tried from the device or? Is the battery original or not? Is there any problem or broken in the charging socket? Is there a problem with the charger used? Is there any swelling in the battery? Ensure that the charger is original If the problem persists Please factory reset the device. settings → General Administration → Reset → Factory data reset →Reset → Clear all. Before starting this step, please copy the phone data. It can be stored through the following link for the program Samsung smart switch http://www.samsung.com/eg/support/smartswitch/
If you have any other question, can you explain it to us We are at your service always Thanks for your time
