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Freezing issue

(أُنشأ الموضوع في: 08-05-2022 01:12 PM)
MohamedHany911
Beginner Level 2
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My phone is m51 and after the update i'm truly and frequently suffer from freezing in touch and it's truly unsolved except with restarting phone please try to solve this issue since it's truly annoying 
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samsungmena
Global Community Manager
Global Community Manager
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MohamedHany911

 


Hello. I’m Nada, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

Please note that the device is not supported
In regards to your query, kindly follow the below steps:
check if there is damage( Charger-screen-battery ) 
Or (Root-Rooming ) 
Closing Recent Applications
Closing Running Third Party Applications
 Create memory space 
Check for Software updates for your device 
turn the device on power saving mode 
if the issue still exist we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.

Ensure all user data is backed up using smart switch 
from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
If you’re still facing the same issue, kindly take the device to the service center to check on it.

 

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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