Fingerprints Biometrics

[kate123]

Is someone expriencing a slow performance with fingerprints biometrics locks with Note 8?

Almost took a minute to open the phone as it doesnt work at all and doesnt vibrate if the finger match was wrong.

[Samsung_Expert]

Dear valued customer

we appreciate the chance to assist you and we apologize for the inconvenience  that you are facing

May we know if the fingerprint sensor is scratched  

as we recommend you to make sure that your phone is up to date and to go to settings > general management > reset settings 

if that did not work then kindly refer to the nearest authorized service center in your country