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10-22-2022 09:49 PM in
اخرى- Mark as New
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10-22-2022 10:25 PM in
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10-22-2022 10:30 PM in
اخرىI remember I'd that issue with sam J2 and when I update the router firmware, the problem was solved.
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10-22-2022 11:36 PM in
اخرى
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10-23-2022 01:44 PM in
اخرىAhm3d_Magdy
Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update
I ask you to take the following steps
1) Please make sure that there is no liquid in the device
2) Make sure that the wifi signal is working
3) Make sure the router is working
4) You may try to connect the device to another router
5) Can you reset the wifi?
Through this code
*#2663#
Then choose to reactivate wifi or
refresh wifi version
6) Please make sure that the device is on the latest update
If you have any other question, can you explain it to us
We are at your service always
Thanks for your time
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10-25-2022 02:36 AM in
اخرىPlease stop with the nonsense steps, as i said i tried all of that it took me litearlly 2 mins to reply to you due to my wifi keeps disconnecting, so please try to open a ticket or somthing to the devs to check this issue with 2.4ghz routers and god knows it might be happening with 5ghz routers as well as i didnt test it that much

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10-25-2022 04:25 PM in
اخرىAhm3d_Magdy
Hello I’m Amira, Samsung Moderator
we thank you for asking your question
we do really apologize for the problem that you face
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
or you can find it following the below link:
http://www.samsung.com/eg/support/servicelocation/
thank you
